Customer
Satisfaction Research
Customer satisfaction
research is one of VAR International's core specialism’s, providing you with
experience, quality, and innovation for your customer satisfaction program. Whatever
your project scope and budget, VAR International will work with you to increase
your sales through customer satisfaction.
EDGE™ exclusive to VAR International.
Using the proven EDGE™ system ensures your programme is customer driven,
focusing on the 'critical few' satisfaction keys to increase your competitive
advantage.
We offer you:
•Broad
experience of designing and managing customer satisfaction programmes
•Traditional
through to innovative approaches, based on what you want to achieve
•Project
management
•Cost effective approach
Testimonials
"Toyota
has been operating a Customer Satisfaction Programme for a number of years. We
commissioned the alignment survey to review whether we needed to update any of
our thinking for more alignment with customers' requirements. The survey confirmed
that in principle we were in step with current requirements but it also introduced
understanding of one main concern of customers that has influenced improving our
responses on this important issue..."
Keith
McNeill, Customer Assistance Centre Manager
Toyota
(GB) Ltd
